Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our charges are standard DHL Charges available on the DHL website.

Which payment methods are accepted?

We accept payments from Visa, Master, Verve, Maestro and all major credit/debit cards. We also accept bank transfer/deposit

How long will delivery take?

Delivery takes 3 – 7 business days depending on your location.

Please note that making your custom dress will take an additional number of days depending on the dress(es) you order.

How secure is shopping in this website? Is my data protected?

Our website is secured with ssl certificate and latest web technology standards. We protect our customer data from unauthorized access.

What exactly happens after ordering?

After you place your order, one of our customer care agents will contact you to confirm your delivery details. Then your order will be processed immediately and shipped to you. 

Do I receive an invoice for my order?

Yes, after you place your order, you will receive an automated invoice to your email address.

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